An integrated system to serve the guests of God
The General Authority for the Care of the Two Holy Mosques continues its tireless efforts to enhance the readiness of the courtyards of the Two Holy Mosques through a comprehensive system of high-quality services aimed at elevating the experience of millions of visitors and pilgrims from around the world. This system strives to provide a safe and comfortable environment that meets the highest international operational and organizational standards, reflecting the utmost care that the Kingdom of Saudi Arabia devotes to serving the Two Holy Mosques and their visitors.
Historical background: A long-standing legacy of care and development
Serving the Two Holy Mosques and caring for their visitors is an honor passed down through generations and a cornerstone of the history of the Kingdom of Saudi Arabia since its founding. Over the decades, the Two Holy Mosques have witnessed the largest expansion projects in history, aimed at accommodating the increasing numbers of pilgrims and Umrah performers and providing them with the utmost comfort. The current services in the outer courtyards are an extension of this great legacy, employing the latest technologies and best global practices to ensure a smooth and convenient spiritual experience for the guests of God, in line with the goals of the Kingdom's Vision 2030, which places serving pilgrims and Umrah performers at the forefront of its priorities.
The importance of the system and its global impact
The importance of these services extends far beyond the Kingdom's borders, directly impacting millions of Muslims worldwide. Domestically, these efforts reflect the Kingdom's unwavering commitment to serving Islam and Muslims, reinforcing its position as the heart of the Islamic world. Internationally, the successful management of millions of people, particularly during peak seasons like Ramadan and Hajj, presents a unique model for managing massive gatherings, enhancing the Kingdom's positive image and its ability to efficiently and effectively organize and manage major global events.
Details of services offered in the squares
Cooling the atmosphere and providing visual comfort
As part of its efforts, the Authority is working to create a comfortable environment in the courtyards by operating hundreds of misting fans and cooling systems that effectively reduce temperatures and provide a refreshing atmosphere, especially during the summer months. The more than 250 umbrellas in the Prophet's Mosque courtyards stand out as a pioneering engineering project, providing effective protection from the sun. These umbrellas open and close automatically according to weather conditions, ensuring maximum shade and increasing the efficiency of courtyard use.
Comprehensive organization and smart crowd management
To ensure smooth traffic flow and prevent congestion, clearly marked pathways and multilingual signage have been provided. Accessible walkways for the elderly and people with disabilities have also been made available, along with handcarts and electric golf carts for their transportation. This system is complemented by a modern lighting network utilizing energy-efficient LED units, managed by smart control systems that ensure energy efficiency and highlight the architectural features of the Two Holy Mosques in a safe and reassuring environment around the clock.
24/7 cleaning and sanitizing
Cleaning, washing, and sanitizing operations continue around the clock in the courtyards using advanced equipment, with a focus on high-traffic areas. Blessed Zamzam water is provided through strategically located drinking and ablution points near the courtyards, with regular monitoring of water quality to ensure the safety of pilgrims. All these efforts aim to provide a healthy and clean environment befitting the sanctity of the place.
