A unique initiative to enhance the experience of pilgrims
In a move reflecting the Kingdom of Saudi Arabia's commitment to providing the highest quality services to pilgrims visiting the Two Holy Mosques, the Hajj and Umrah Gift Association, in strategic partnership with the General Presidency for Religious Affairs at the Grand Mosque and the Prophet's Mosque, announced a significant achievement in its translation and inquiry response project, which benefited more than 358,300 pilgrims in a single year. This unique project aims to remove language barriers and facilitate access to accurate religious information for non-Arabic-speaking pilgrims, enriching their spiritual experience and deepening its impact.
Historical context and ongoing efforts
The Grand Mosque in Mecca receives millions of Muslims annually from all corners of the earth, representing a unique cultural and linguistic mosaic. Throughout history, language has posed a challenge for many in understanding the details of the rituals, asking their religious questions, and communicating effectively with guides. In response, the Kingdom's efforts to serve pilgrims have evolved from distributing translated booklets in the past to launching comprehensive and modern initiatives. This project is one of the most prominent outcomes of the Kingdom's Vision 2030 and the Guests of God Service Program, which prioritizes enhancing the Hajj and Umrah experience by utilizing qualified personnel and modern technologies to serve them.
Integrated work system around the clock
Engineer Turki Al-Hutairshi, CEO of the association, explained that this success was achieved thanks to an integrated system comprising 351 qualified translators working 24/7. Services are provided in more than 20 living international languages, including English, Urdu, French, Indonesian, Turkish, and others. To ensure accessibility for the largest possible number of beneficiaries, translators are stationed at 16 key locations within the Grand Mosque, including King Abdul Aziz Gate, King Fahd Gate, the Mataf area, Safa Gate, and Ajyad. Operational efforts are intensified during peak seasons such as Ramadan and Hajj, with field teams deployed across four daily shifts to guarantee service continuity and efficiency.
Project importance and global impact
The project's significance extends beyond mere simultaneous translation; it contributes to enhancing the spiritual tranquility of pilgrims and ensures they receive religious rulings and guidance from reliable sources, thus preventing the spread of misinformation. Locally, the project improves crowd management and the provision of guidance services. Internationally, it reinforces the Kingdom's image as a leader of the Islamic world and custodian of the Two Holy Mosques, underscoring its global message of welcoming all Muslims and facilitating their worship. The services provided include organizing pilgrim flow, offering authentic Saudi hospitality, and distributing informational books, creating a comprehensive experience that combines religious guidance with generous hospitality.
