The Kingdom of Saudi Arabia has achieved another digital milestone, adding to its growing list of successes in the technology sector. The comprehensive national application "Tawakkalna" won the award for Best Smart Arab Government Application. This recognition came during the fourth edition of the "Arab Government Excellence Award," organized by the League of Arab States in Cairo, Egypt, reflecting the Kingdom's technological prowess and leadership in the field of government digital solutions.
Winning criteria and digital leadership
The selection of "Tawakkalna" for this prestigious award recognizes its exceptional performance and pivotal role in redefining the user experience of government services. The application is distinguished by its superior ability to integrate services and facilitate access to them, currently offering more than 1,100 diverse e-services covering all the needs of citizens, residents, and visitors, making it a model of operational efficiency and ease of use across the Arab region.
From crisis management to a "comprehensive application"
This achievement cannot be separated from the historical context of the application's development. "Tawakkalna" initially launched as an effective permit management tool during the COVID-19 pandemic, but thanks to the Kingdom's robust digital infrastructure, it quickly transformed into a "super app." This strategic shift was not accidental; rather, it resulted from well-thought-out plans aimed at digitizing daily life. Today, the application has become the primary digital wallet relied upon by millions in the Kingdom to conduct official transactions, access their documents, and easily and conveniently access health, education, and religious services.
Reflecting the Kingdom's Vision 2030
This achievement reflects the success of Saudi Vision 2030, which prioritizes digital transformation. The application serves as a modern showcase for the technological advancements spearheaded by the Saudi Data & Artificial Intelligence Authority (SDAIA) and its partners, aiming to enhance quality of life and societal well-being. The application's integration with various government and private entities has contributed to creating a unified digital environment that eliminates bureaucracy and reduces the time and effort required to complete procedures, thereby strengthening the Kingdom's global competitiveness in e-government indicators.
The importance of the Arab Government Excellence Award
It is worth noting that the Arab Government Excellence Award, organized in cooperation with the League of Arab States, is the first platform of its kind in the Arab world to highlight successful administrative experiences. The award aims to promote a culture of quality and excellence and to recognize leading government practices that offer innovative solutions to current challenges. The win by the Tawakkalna app confirms that the Saudi model for digital transformation has become a benchmark for quality and innovation, thus motivating other Arab institutions to elevate their institutional performance according to the best international standards.
