Call to update data to ensure billing accuracy and protect rights
The Saudi Water Authority has urged all beneficiaries of its services to promptly update their information immediately upon any property transfer, emphasizing that this simple regulatory procedure is a crucial step in protecting the financial rights of both the seller and the buyer. The Authority stressed that the swift updating of the new owner's information ensures accurate billing, prevents the accumulation of financial obligations for the previous owner, and guarantees the continued provision of high-quality service to the current owner.
In the context of digital transformation and Vision 2030
This initiative is part of Saudi Arabia's broader efforts, under Vision 2030, to achieve comprehensive digital transformation across all government and service sectors. These efforts aim to enhance procedural efficiency, promote transparency, and improve the experience for citizens and residents. Linking water services to the actual property owner reflects a commitment to efficient resource management and proactive service delivery, preventing future disputes and supporting real estate market stability through clear and accurate documentation of obligations.
The importance of the procedure and its impact on beneficiaries
The authority explained that updating data is a proactive measure that prevents any financial repercussions or disputes that might arise due to discrepancies between the data registered in the system and the actual property owner. By registering the service in the name of the true beneficiary, the new owner can receive invoices and alerts in real time and accurately monitor their consumption rates, thus helping to rationalize consumption and avoid exceeding expected limits. Conversely, this procedure ensures the seller is completely absolved of financial responsibility for the sold property, providing them with peace of mind and legal security.
Clear technical and administrative controls
The authority clarified that any requests related to meters, such as relocating them within property boundaries, are subject to specific technical regulations and require prior approval from the service provider. If the request is based on the beneficiary's personal request, they will bear the associated costs. However, if the need for relocation or repair arises from technical reasons beyond the beneficiary's control, the service provider will bear all costs to ensure fairness and equity in service provision. The authority warned that delays in updating data may hinder service procedures and postpone the processing of requests, thus consuming additional time and effort to rectify the situation later.
“Your Rights Are With You” campaign to raise awareness
In closing, the Authority urged all beneficiaries to respond to and engage with the “Your Rights Are With You” campaign through its approved digital channels, with the aim of raising awareness of their rights and responsibilities. It emphasized that adhering to these regulatory procedures not only ensures a reliable and seamless service experience but also contributes to building a strong and sustainable relationship based on trust and transparency between the service provider and the beneficiary.
