The General Directorate of Passports in the Kingdom of Saudi Arabia continues its intensive and ongoing efforts to receive and provide the highest quality services to pilgrims arriving from all corners of the earth to perform Umrah. Field teams work around the clock at all international entry points to the Kingdom, whether air, land, or sea, to ensure that pilgrims' travel and entry procedures are completed smoothly and with peace of mind, reflecting the Kingdom's distinguished image in serving the Two Holy Mosques.
Harnessing technology and qualified human resources
As part of its operational plan for the Umrah season, the General Directorate of Passports has mobilized all its material and technological resources, equipping service centers for pilgrims with the latest advanced technology to expedite operations with high accuracy. These systems are operated by highly qualified and trained Saudi personnel proficient in several international languages, facilitating communication with pilgrims of various nationalities and eliminating any language barriers that might hinder efficiency.
The context of the Kingdom's Vision 2030 and the Guests of God Service Program
These concerted efforts by the General Directorate of Passports align with the objectives of the Kingdom's Vision 2030, specifically within the "Serving the Guests of God" program, which aims to bring about a qualitative leap in the experience of Umrah and Hajj pilgrims. Through these programs, the Kingdom seeks to facilitate hosting more Umrah pilgrims while providing high-quality services that enrich their religious and cultural experience. Streamlining entry procedures at ports of entry is the first and most essential step in the pilgrim's journey, leaving a positive impression that accompanies the visitor throughout their stay.
Integration between government sectors
The Passport Department does not operate in isolation from other sectors; rather, its work is part of an integrated system and high-level coordination with the Ministry of Hajj and Umrah, security and health authorities, and the Zakat, Tax and Customs Authority. This joint cooperation ensures the smooth flow of traffic at major airports such as King Abdulaziz International Airport in Jeddah and Prince Mohammad Bin Abdulaziz Airport in Madinah, in addition to land border crossings that witness the influx of pilgrims from neighboring countries.
The importance of adhering to regulations
In closing, the General Directorate of Passports reiterated the importance of pilgrims adhering to the regulations and instructions governing Hajj and Umrah in the Kingdom, from the moment of arrival until their scheduled departure. This reminder aims to ensure a safe and orderly journey for pilgrims and to prevent any violations that might disrupt their spiritual experience. The Directorate emphasized that all its official channels are available for inquiries and to provide necessary support to all visitors.
