The Board of Grievances in the Kingdom of Saudi Arabia, represented by its Digital Judicial Operations Center, announced the launch of a comprehensive survey to gauge user feedback on the judicial application service offered through the “Mueen” digital platform. This initiative is part of ongoing efforts to improve the quality of services provided and measure user satisfaction with the procedures, from application submission and document upload to case tracking.
General context: Digital transformation in the Saudi judiciary and Vision 2030
This initiative falls within the broader context of Saudi Arabia’s digital transformation efforts, a key pillar of Vision 2030. The transformation of the judicial sector aims to achieve swift justice, facilitate access to judicial services, and enhance the efficiency of the legislative and executive systems. The Board of Grievances, as an independent administrative judicial body, is a pioneer in adopting modern technologies to streamline its procedures. The “Moeen” digital platform serves as the primary electronic interface, enabling litigants to interact fully with administrative courts remotely, thus reducing the need for physical attendance and expediting the processing of cases.
The importance of the initiative and its expected impact
At the local level, this survey is of paramount importance as it places the beneficiary (citizen, resident, lawyer, or government representative) at the heart of the development process. By analyzing user opinions and feedback, the Board of Grievances can identify and address weaknesses in the platform, improve the user experience, and streamline complex procedures. This is expected to shorten litigation times, increase transparency, and enhance public trust in the judicial system. It also contributes to building a valuable database that will inform future development decisions based on factual data.
At the regional and international levels, these steps reinforce the Kingdom's position as a leading example in the field of digital justice. An efficient, transparent, and responsive administrative judicial system is a key factor in attracting foreign investment and improving the business environment. When investors are confident that commercial and administrative disputes can be resolved efficiently and fairly through advanced digital platforms, their interest in the Saudi market increases. Thus, the development of the "Moeen" platform is not only important for facilitating the lives of litigants, but also serves as a fundamental support for the national economy and the Sustainable Development Goals.
The Board of Grievances has affirmed that involving beneficiaries in evaluating services is one of the key enablers for improving the digital litigation experience, calling on all users to actively participate in the survey to submit their constructive suggestions that will contribute to upgrading the digital judicial services system and achieving the desired development goals.
