The Board of Grievances in Saudi Arabia announced an exceptional achievement in 2025, with the number of completed judicial procedures exceeding 5.3 million. This record figure, revealed in the operational report of the Judicial Operations Management Center, reflects a significant leap in the efficiency of the Saudi administrative judiciary, driven by the Kingdom's comprehensive digital transformation initiative.
Details and dimensions of the digital achievement
According to the official report, the center processed a total of 5,348,020 judicial procedures. These procedures encompassed all stages of litigation, from filing lawsuits and transferring requests between judicial departments to delivering final judgments to the parties involved. This enormous volume of transactions underscores the digital system's capacity to accurately and swiftly handle the massive influx of cases, ensuring the sustainability of efficient justice and streamlining the litigants' journey.
The achievement was not limited to procedural aspects alone, but extended to enhancing communication with beneficiaries. The report documented 359,370 effective communication interactions between the center and the public across various digital channels, reflecting the court's commitment to activating direct and transparent communication channels to support beneficiaries and facilitate their access to judicial services.
Historical context and the role of the Grievance Bureau
The Board of Grievances is an independent administrative judicial body and a primary source of justice in the face of administrative decisions in the Kingdom. Its initial core was established during the reign of King Abdulaziz Al Saud, and it was formally organized during the reign of King Saud bin Abdulaziz in 1374 AH (1955 CE). Since its inception, the Board's role has evolved to become a cornerstone in protecting rights and freedoms and adjudicating disputes involving government entities, thus reinforcing the rule of law and judicial oversight of administrative actions. This digital achievement is the culmination of a long journey of continuous development and modernization that the Board has undergone over the decades.
Importance and impact within the framework of Saudi Vision 2030
This significant progress at the Board of Grievances aligns directly with the goals of Saudi Vision 2030, which prioritizes digital transformation and enhancing the efficiency of government agencies. Domestically, expediting litigation enhances citizens' and residents' confidence in the judicial system, ensuring they receive their rights in record time. Furthermore, an effective and transparent administrative judiciary is a key attraction for both foreign and domestic investment, providing a secure and stable business environment that safeguards contractual and commercial rights.
Regionally and internationally, this achievement solidifies the Kingdom's position as a leader in digital justice in the region and provides a model for modernizing judicial systems. It also contributes to improving the Kingdom's ranking in international indicators related to judicial efficiency, ease of doing business, and quality of government services, emphasizing that operational efficiency is the cornerstone of achieving sustainable and high-quality justice.
