The National Water Company announced the completion of its operational preparations for the holy month of Ramadan 1447 AH, revealing a comprehensive plan to ensure a sustainable water supply across the Kingdom's various regions and cities. The plan includes pumping and distributing up to 11 million cubic meters of water daily to meet the anticipated increase in consumption during the holy month and enhance the reliability of services provided to citizens and residents.
Strategic background for sustainable water security
These preparations come in the context of the water challenges facing Saudi Arabia due to its desert climate and limited renewable natural water resources. To address these challenges, the Kingdom has invested heavily in its water infrastructure and has become a global leader in seawater desalination, which constitutes the primary source of potable water. Peak seasons, such as Ramadan and the Hajj pilgrimage, are a true test of the efficiency of this system, necessitating the development of proactive and meticulously planned operational strategies annually to ensure uninterrupted service.
Details of the operational plan for the month of Ramadan
The National Water Company explained that its operational plan for Ramadan includes several key elements to ensure efficiency and rapid response. Staff at operations and maintenance centers have been prepared to work around the clock, seven days a week, to effectively manage distribution operations and monitor the networks. Emergency technical teams, equipped with the latest equipment and machinery, have also been assigned to respond immediately to any malfunctions or emergencies that may affect service. In addition, the company has increased the readiness of its filling stations ("Al-Ashyab") in various regions to provide an additional water source when needed.
Importance and impact within the framework of Vision 2030
The importance of this plan extends beyond simply meeting seasonal demand; it is closely linked to the goals of Saudi Vision 2030, which prioritizes improving the quality of life and well-being of citizens. Providing a reliable and sustainable water supply is a fundamental pillar for achieving these goals. Domestically, this measure ensures the stability of daily life for millions during Ramadan, enabling them to perform their religious duties and activities with ease and peace of mind. Internationally, the Kingdom's success in managing its water resources with high efficiency, especially during seasons that witness the influx of millions of visitors and pilgrims to Mecca and Medina, reinforces its position as a leading model in water management in arid regions and underscores its ability to provide the best services to pilgrims.
Digital channels for customer service
To facilitate communication with customers and ensure a rapid response, the company confirmed that its digital channels are ready to receive requests and reports 24/7. These channels include the National Water Company's smartphone application, the online branch on its official website, and the unified customer service number (8004411110), which serves as a direct point of contact for forwarding reports to specialized maintenance teams for processing as quickly as possible.
