The General Authority for the Care of the Two Holy Mosques officially announced the launch of the Two Holy Mosques WhatsApp service , a new strategic step aimed at enhancing its modern technological infrastructure. This initiative comes in response to the rapid development of digital services offered to visitors of the Two Holy Mosques, thus facilitating easy and convenient access to information and services.
Digital transformation and keeping pace with the Kingdom's Vision 2030
The launch of this service is not an isolated event, but rather part of a continuous historical effort by the Kingdom of Saudi Arabia to harness technology to serve pilgrims. Since the launch of Vision 2030 and the "Serving the Guests of God" program, the Two Holy Mosques have witnessed significant leaps in digital transformation, from smart crowd management applications to the use of artificial intelligence and navigation robots. The WhatsApp service for the Two Holy Mosques a new link in a series of initiatives aimed at automating services and providing a seamless spiritual experience free from logistical obstacles, reflecting the wise leadership's commitment to providing the utmost comfort for Umrah and Hajj pilgrims.
Comprehensive and multilingual WhatsApp service in Haramain
This pioneering step aims to enable pilgrims to access more than 40 diverse digital services through a unified interactive platform. To ensure the service's global reach and accessibility to the widest possible segment of Muslims worldwide, the platform supports seven major international languages: Arabic, English, Urdu, Chinese, Turkish, French, and Malay. This feature allows users to select their preferred language immediately upon logging in via the Haramain portal or the dedicated WhatsApp number, thus eliminating the language barriers that some visitors previously faced.
Expected impact and facilitation of performing rituals
This service is expected to have a significant positive impact both locally and internationally. The platform offers a comprehensive list categorized into multiple tracks, most notably services related to religious rites, health, enrichment, and community. This meticulous organization ensures that pilgrims and visitors have direct access to the correct information or service they need quickly and efficiently, eliminating the hassle of traditional search methods. This service is particularly important during peak seasons such as Ramadan and Hajj, as it helps alleviate pressure on field information offices and provides real-time guidance for crowds.
Instant support and smart reporting system
To ensure the effectiveness of the Haramain WhatsApp service , the General Presidency for the Affairs of the Two Holy Mosques has provided a live support feature through a dedicated team working around the clock to answer inquiries. The team offers immediate assistance in the seven approved languages, helping to overcome obstacles and facilitate the pilgrims' journey. The new platform also includes an advanced reporting system that allows users to submit any feedback regarding the services provided, with the ability to continuously track the status of their reports until they are closed and resolved by the relevant authorities. This enhances transparency and the quality of institutional performance.
