King Abdullah City for Atomic and Renewable Energy achieved a remarkable accomplishment by obtaining a satisfaction rate of 94% in the general satisfaction index for its services, according to the results of the annual cycle of measuring the performance of public agencies “Adaa” for the year 2025. This high rating gave the city an “Outstanding” rating, which is the highest rating that can be obtained, reflecting the level of excellence in providing services and the quality of the beneficiary experience.
General context: The role of King Abdullah Energy City in Vision 2030
The King Abdullah City for Atomic and Renewable Energy (KACARE) was established by royal decree in 2010 to serve as the driving force behind Saudi Arabia’s efforts to diversify its energy sources. KACARE aims to build a sustainable energy sector that reduces reliance on oil and gas by integrating nuclear energy for peaceful purposes and renewable energy sources such as solar and wind power into the national energy mix. This strategic objective is central to the goals of Saudi Vision 2030, which seeks to achieve a prosperous economy, a vibrant society, and an ambitious nation, with the sustainable energy sector playing a pivotal role in realizing these objectives.
The importance of measuring "performance" in developing government services
The National Center for Performance Measurement of Public Entities (Adaa) is a key government initiative launched to support the realization of Vision 2030. The center works to measure the performance of government entities and the level of beneficiary satisfaction with their services in a transparent and objective manner. Through these periodic measurements, strengths and opportunities for improvement are identified, prompting government entities to adopt continuous improvement methodologies and enhance the efficiency of their operations. King Abdullah Energy City's achievement of this advanced rating not only reflects the quality of its current services but also underscores its commitment to a culture of institutional performance geared towards serving the citizen and the end beneficiary.
Implications of the distinguished classification and its future impact
This achievement is not merely a statistic; it is a testament to the success of integrated institutional work within the city. Locally, this ranking enhances public trust in government institutions and provides a model for other public entities in the Kingdom. It also confirms that the city's digital transformation and procedural development efforts are yielding tangible results in improving the user experience.
At the regional and international levels, demonstrating managerial competence and performance excellence is vital, especially in a sensitive and strategic sector like nuclear and renewable energy. This assessment enhances the Kingdom's reputation as a reliable partner capable of managing and executing complex technology projects according to the highest global standards, which can contribute to attracting foreign investment, facilitating international partnerships in the clean energy sector, and strengthening Saudi Arabia's position as a regional leader in the transition to sustainable energy.
