The General Authority for the Care of the Two Holy Mosques continues its tireless efforts to enhance the services provided to pilgrims and Umrah performers, with guest care centers the cornerstone of this advanced system. The Authority operates two main centers and 19 strategically located branch centers throughout the Two Holy Mosques, aiming to provide an exceptional experience befitting the sanctity of the place and the comfort of visitors.
A key pillar of the Kingdom's Vision 2030
These efforts are not spontaneous, but rather an extension of a long history of care for the Two Holy Mosques, a priority that the Kingdom of Saudi Arabia has held since its founding. These specialized centers are part of the Kingdom's Vision 2030 objectives, specifically within the Guests of God Service Program, which aims to facilitate the hosting of pilgrims to the Two Holy Mosques and provide them with the best possible services. The service has transformed from mere traditional procedures into a well-organized, institutionalized operation that relies on the latest technologies and international quality standards, reflecting the wise leadership's commitment to harnessing all human and material resources to serve Islam and Muslims.
A comprehensive package of services that meets the needs of visitors
These centers operate as an integrated system offering a wide range of humanitarian and organizational services. These services include providing spatial guidance and facilitating the performance of rituals, in addition to answering all legal and organizational inquiries that visitors may encounter. Furthermore, a sophisticated lost and found service has been implemented to ensure the swift handling of reports, thus facilitating visitors' access to their desired destinations within the Two Holy Mosques with ease and peace of mind, saving them time and effort.
The role of guest care centers in promoting peace of mind
The impact of guest care centers extends far beyond simply providing direct service; they actively contribute to fostering a sense of peace and tranquility among visitors. Locally and regionally, these centers enhance traffic flow and reduce congestion through services such as luggage storage and crowd management. Internationally, they reflect the Kingdom's excellent image in efficiently and effectively managing millions of visitors, leaving a positive impression on visitors from around the world regarding the quality of services provided.
Exceptional care for priority groups
The Authority pays exceptional attention to priority groups, allocating specialized services for people with disabilities and the elderly to ensure their comfort during the Hajj rituals. Special facilities have also been established to receive lost women and children, providing them with necessary care according to strict security and organizational procedures that guarantee their safety until they are safely reunited with their families. This humanitarian concern embodies the values of compassion and solidarity encouraged by our noble religion.
Modern technologies for easy access
In keeping with digital transformation, the Authority has made it possible to access the locations of its centers via QR codes, making it easier for visitors to locate them and access services quickly. This system operates around the clock to ensure support and assistance are available at any time, confirming its complete readiness to serve pilgrims in all circumstances and at all times.
