The Citizen Account Program clarified the meaning of the message that appears to some applicants while tracking their application status, which states "Completely submitted without attachments." This clarification comes as part of the program's commitment to effective communication with beneficiaries and to overcoming any technical obstacles they may encounter.
The program confirmed through its electronic portal and FAQ guide that the appearance of the application status with the phrase “completely completed without attachments” is a positive indicator, as it means that the concerned authorities have been able to verify all the data entered and complete it automatically through electronic linking with the relevant government agencies, and therefore the beneficiary does not need to upload any additional supporting documents manually.
Background of the program and its economic importance
The Citizen Account Program is a cornerstone of the social protection system launched by the Kingdom of Saudi Arabia, in line with Vision 2030. The program was established to protect Saudi families from the direct and indirect impacts of various economic reforms, such as energy and water price adjustments and the implementation of value-added tax (VAT). Since its inception, the program has played a pivotal role in redirecting government support to reach those most in need, thereby enhancing the efficiency of government spending and ensuring a decent standard of living for citizens.
Steps to add additional income to the Citizen Account
The program emphasized the need to disclose all income sources to ensure continued support and avoid any interruptions due to data discrepancies. The updated steps for adding additional income are as follows:
- Log in to the Citizen Account application and select “Beneficiary File”.
- Go to the “General Data” tab.
- Click on the “Add a new source of income” option located at the bottom of the page.
- Accurately identify the type and source of income.
- Enter the monthly amount including allowances.
- Press the “Save” button to confirm the data.
How to change your mobile number in the system
As part of the digital facilities provided by the program, beneficiaries can update their contact information to ensure they receive important notifications, through the following steps:
- Access the official program application.
- Click on the “Settings” icon in the bottom menu.
- Select the “Change Mobile Number” service.
- Enter the new number and receive the verification code to confirm the transaction.
These accessible electronic services reflect the significant development in the digital infrastructure of government services in the Kingdom, as the program aims to provide direct cash support to beneficiaries with ease and convenience, while ensuring the highest standards of transparency and accuracy in data.
