The Citizen Account Program clarified the procedures for handling ineligibility cases resulting from a commercial registration held by the primary beneficiary or a dependent. This clarification reflects the program's commitment to ensuring that support is directed accurately and transparently to those who are truly eligible. These clarifications are part of the program's ongoing efforts to answer citizens' inquiries through its official channels.
Background on the Citizen Account Program and its objectives
Launched in December 2017, the Citizen Account Program is a key pillar of Saudi Arabia's economic transformation under Vision 2030. Since its inception, the program has aimed to mitigate the direct and indirect impacts of various economic reforms, such as energy price adjustments and the implementation of value-added tax (VAT). The program works to redirect government benefits to eligible groups, ensuring rational consumption and equitable distribution.
How to deal with the commercial registration in the Citizen Account
The program confirmed through its FAQ guide that the appearance of an ineligibility status due to commercial records requires taking specific steps to rectify the situation, which are as follows:
- If there is an existing business: Any income generated from this business activity must be disclosed, whether the record is in the name of the main beneficiary or a dependent, and then an objection to eligibility must be submitted to be studied and accepted for entry into the next cycle.
- In case of no activity (cancellation of the record): The commercial record must first be officially cancelled, then an objection to the eligibility result must be submitted, along with supporting evidence, to complete the verification procedures and accept the application for the next session.
The meaning of the request status "Completely completed with no attachments"
In a related context, the program explained the message appearing to some beneficiaries titled "Complete with no attachments." It indicated that this status means the relevant authorities have verified all entered data automatically through electronic linking with relevant government agencies, thus eliminating the need to upload any additional supporting documents. This reflects the digital advancements in the program's infrastructure.
Steps to add additional income and update data
To ensure continued support and prevent its discontinuation, the program emphasized the necessity of disclosing all sources of income. Additional income can be added by following these steps:
- Access the electronic portal or application and select "Beneficiary File".
- Go to the "General Data" tab.
- Click on "Add a new source of income".
- Specify the type of income, its source, and the monthly amount (including allowances).
- Press the "Save" button.
How to change your mobile number in the system
The program also allows flexibility in updating contact information to ensure alerts are received, as the mobile number can be changed via the following steps:
- Accessing the Citizen Account application.
- Go to "Settings" and select the Change Mobile Number icon.
- Enter the new number and the verification code sent, and the change will be successful.
The program continues to provide direct financial support to eligible Saudi families, with periodic reviews of support controls to ensure efficient guidance and achieve social security for the most needy groups.
