In a strategic move aimed at strengthening community partnerships and improving the quality of life in Saudi cities, the Ministry of Municipal and Rural Affairs and Housing has established a clear regulatory framework for the “Certified Monitor” initiative. This framework outlines seven key requirements for disbursing financial rewards to citizens and residents who report municipal violations. This mechanism is designed to ensure the initiative's effectiveness and the achievement of its objectives in improving the urban landscape and eliminating negative practices, in line with the goals of the Kingdom's Vision 2030.
General context: From traditional censorship to community partnership
The “Certified Observer” initiative is an integral part of a broader shift in the Kingdom’s governmental approach, moving from traditional oversight to a more interactive model that engages community members. This approach aligns with the Vision 2030 programs, particularly the Quality of Life Program, which prioritizes improving the urban environment and municipal services. Instead of relying solely on field inspectors, the Ministry is opening the door to millions of eyes to act as the first line of defense against violations, leveraging modern technologies and smartphone applications to facilitate reporting and documentation.
Strict controls to ensure integrity and effectiveness
To ensure the integrity and effectiveness of the process, the regulations stipulated precise conditions, including:
- The direct impact of the report: The report submitted must be the direct cause of the violation being discovered and proven by the field teams.
- Preventing conflicts of interest: The bonus is prohibited for employees of the municipal sector or those working in regulatory bodies contracted with the ministry, as well as their first-degree relatives.
- Qualification and training: Those wishing to join the initiative are required to pass a specialized training program to ensure their understanding of the regulations and types of violations.
- Clean record: The whistleblower's record must be free of any previous malicious or false reports.
- Do not fabricate a violation: It is strictly forbidden to fabricate any violation in order to obtain a financial reward.
- Adherence to the time frame: The request for the disbursement of the reward must be submitted within a specified period after the final violation has been approved and the objection period has expired.
- Priority of detection: It is required that the violation has not been previously detected by the municipality's inspectors or any other informant.
Importance and expected impact: Model cities through collaborative efforts
The importance of this initiative extends beyond simply monitoring violations; it establishes a culture of shared responsibility. Locally, the initiative is expected to contribute to increased compliance with municipal regulations, reduced visual pollution, addressing building code violations, and the preservation of public facilities. It also empowers citizens and residents to play a positive and tangible role in developing their neighborhoods, thereby strengthening their sense of belonging and community ownership. Regionally, the Kingdom presents an innovative model of urban management that can be emulated, integrating technology and community participation to achieve sustainable urban development.
Reward and Governance Mechanism
The reward mechanism relies on a precise governance system, where the reward is determined based on the type, severity, and difficulty of detecting the violation, and can reach up to 25% of the collected fine. Thus, the initiative is not merely a monitoring tool, but a positive incentive that encourages active participation. The “Certified Monitor” program is a living embodiment of the “Because It’s My Country” slogan, which transforms every member of society into an active partner in building more beautiful, orderly, and sustainable cities.
