Gulf Training and Education Company, listed on the Saudi Stock Exchange, announced a new strategic step that enhances its position in the outsourcing and technology solutions sector, as one of its wholly-owned subsidiaries, Advanced Systems and Solutions for Communications Company (Smart Link), signed an important operational contract with the Zakat, Tax and Customs Authority.
Contract details and duration
In an official statement published on the Saudi Stock Exchange (Tadawul) website, the company revealed that the new contract aims to operate and manage the Authority's contact center for the year 2026. The total value of this contract is approximately SAR 61.86 million. Regarding the timeframe, the company clarified that the contract extends for a full calendar year, with actual implementation scheduled to begin on February 6, 2026, and continue until February 5, 2027.
Expected financial impact
Gulf Training Company indicated that this contract will have a positive impact on the company’s financial statements, with the financial impact beginning during the fiscal year 2026 and extending to include part of the fiscal year 2027, thus enhancing the company’s cash flows and supporting its expansion plans.
The economic context and the position of "Smart Link"
This agreement further solidifies Smart Link's position as one of the leading contact center and business process outsourcing (BPO) providers in Saudi Arabia. These partnerships with major government entities such as the Zakat, Tax and Customs Authority demonstrate the high level of confidence in the national talent and technological infrastructure of Saudi private sector companies. Contact centers play a pivotal role in enhancing customer experience, particularly in light of the massive digital transformation underway in government services.
The importance of the contract in light of Vision 2030
This contract takes on particular significance when viewed within the context of the Kingdom's Vision 2030, which aims to enhance the efficiency of government services and strengthen public-private partnerships. The Zakat, Tax and Customs Authority is one of the most vital entities in the national economy, handling millions of transactions annually. This makes an effective and professional contact center essential to ensure smooth procedures and provide accurate and timely responses to inquiries from taxpayers and importers.
Furthermore, this type of contract contributes to supporting the local employment sector, as call centers rely heavily on young national talent, which contributes to reducing unemployment rates and developing human skills in the areas of customer service and technology, which is in line with national goals to promote local content.
