These services are provided through an integrated, round-the-clock operational system to ensure the comfort of pilgrims. This free service aims to facilitate the pilgrims' experience immediately after they complete their rituals, and it is implemented through designated distribution points located throughout the Grand Mosque to ensure easy access and smooth movement in crowded areas.
High quality
In providing the decomposition service, the Authority relies on highly qualified human resources who are keen to provide the service quickly and efficiently, with strict adherence to the highest standards of public safety, personal and field hygiene.
These huge numbers recorded during the holy month reflect the great demand and confidence in the services provided by the state, which confirms the success of the operational plans developed by the authority to deal with the density of crowds, and its continuous keenness to improve the experience of the pilgrims by providing an organized and safe environment that meets all their logistical and spiritual needs at the same time.
Enhancing the spiritual experience
The Authority’s development plans seek to enhance the flow of movement within the corridors and courtyards of the Grand Mosque, ensuring that no congestion occurs at vital service points, and contributing to providing an easy faith experience that allows pilgrims to focus on their worship.
These initiatives are part of a package of high-quality field services that have been developed technically and humanly to keep pace with the steady increase in the number of pilgrims to the Holy Mosque, with a focus on sustainability in providing solutions that make the pilgrim’s journey a good memory characterized by ease, convenience and psychological comfort.
Efficiency of operational plans
The Authority affirms its continued monitoring of the quality of field performance and the development of tools used in providing services, in line with aspirations to improve services provided to pilgrims during major seasons.
The field teams are working at full capacity to ensure that the Tahallul service and other support services continue to be provided at the same high pace until the end of the season, based on an accurate database that monitors actual needs and directs resources towards the most needed locations, which effectively contributes to achieving the outstanding success witnessed during the current Umrah season.
